Hadi Hayati; Elham Dadgar; Ali Jannati
Volume 12, Issue 5 , October 2015, , Pages 671-680
Abstract
Introduction: All managers are responsible for planning, organizing, leading and controlling. Managers must have some competencies that enable them to function effectively. These competencies are often competency models. The aim of this study was survey of competency models in order to extract their ...
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Introduction: All managers are responsible for planning, organizing, leading and controlling. Managers must have some competencies that enable them to function effectively. These competencies are often competency models. The aim of this study was survey of competency models in order to extract their essential competencies. Methods: This study was a systematic review that articles were searched in database "Google scholar"," Emerald", "Proquest", "Scopus" with key words "Competency & hospital management"، Competency & healthcare manager""، "Competency & healthcare administration"," Competency & health administration", and Competency & health executive". The results of selected studies were performed by 2 independent persons and based on qualitative targets were extracted and analyzed. And finally 12 articles that were contain questionnaire or model for hospital management competency, were selected.Results: Different competencies models were reported in 8 articles and reports. In order to compare these models, we decided to select 15 most frequent competencies in expand range of studies. Our observation identified that "communication skills" and "knowledge of health environment" were reported 7 times and selected as most important competencies. The Robbin Pillay was most completed among the models.Conclusion: In order to screen and estimate of hospital managers’ performances, we needed competencies index categories. Dependent on each countries condition, these models can be used as an appropriate method to determine an individual competency.
Assadollah Shams; Mohammad Hossein Yarmohammadian; Akbar Hassanzadeh; Hadi Hayati Abbarik
Volume 8, Issue 8 , January 2012, , Pages 1086-1096
Abstract
Introduction: Due to the intense competition that has dominated the world economy, providing additional services to customers and quality improvement are not considered as added value but as necessary and inevitable. Therefore, higher education, and focusing on customers, particularly students, is the ...
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Introduction: Due to the intense competition that has dominated the world economy, providing additional services to customers and quality improvement are not considered as added value but as necessary and inevitable. Therefore, higher education, and focusing on customers, particularly students, is the main pillar of progress and comprehensive development of each country. Hence, the purpose of this study was to determine the scores of customer-oriented criteria according to the viewpoints of students of Isfahan University of Medical Sciences, Isfahan, Iran.Methods: This analytical, cross-sectional study was conducted in 2011. Research community included all students in 7 schools of Isfahan University of Medical Sciences. Sample size was calculated as 384 persons. Data collection tool was a self-made questionnaire evaluated the four criteria of customer-oriented (student-oriented) approach. It covered customer orientation of the university management, faculty, educational departments, and the educational process. All assessments were made based on a Likert scale. Validity and reliability of the questionnaire were also evaluated. Finally, using SPSS, independent t-test and analysis of variance (ANOVA) were performed to analyze data.Results: Score of educational departments (53.45) was higher than the other criteria. Faculty (50.27) and educational processes (46.12) had the highest level of customer-orientation.However, management had minimal impact (40.56) on promoting customer-orientation. Gender and level of education were significantly associated with most customer-orientation criteria, i.e. women and master's course had the highest levels of customer-orientation criteria.Conclusion: Since gender is considered as a determining factor in medical and health-related services provision, customer-orientation can differ in various aspects between universities of medical sciences. In order to improve customer-orientation, attention needs to be paid to student-centered activities.
